Frequently Asked Questions
Yes, the Jorubi Aloe Vera Gel is a very gentle yet effective product. It is generally safe to be used on any part of the body.
Yes, but we would recommend that you store it in the glove box or in some compartment within the car and not leave it out in the open. Direct exposure to the sun could cause discoloration to the product.
Yes, the Jorubi Aloe Vera Gel is easily absorbed and not known to cause any chemical reaction with other products. However, to prevent your make-up from smudging, it would be better to apply the Aloe Vera Gel before applying make-up.
Yes, definitely! Our products are formulated such that it is gentle on your skin, yet effectively healing damaged skin naturally.
Yes, the Aloe Vera gel is safe for use on babies and children. It is often used for treatment of babies’ diaper rash, insect bites or skin rashes on children.
You should stop using it once your skin does not react well to any product. Our Jorubi products are designed to be gentle on the skin. However, there may be a small group of individuals who may not react well to our products due to a variety of factors including skin sensitization. In the event of redness, swelling or irritation from using our products, please stop usage and consult your local dermatologist.
No Jorubi product has never been tested on animals.
It is not advisable to place the aloe vera gel in the refrigerator because it could result in crystallization of the product. We advise storing it at room temperature away from direct sunlight.
Orders are fulfilled from Monday to Friday. It will usually take 1-2 business days for processing, excluding holidays. After processing, orders will be shipped out via courier and should reach you within 2 days for Singapore orders. Orders from overseas will be subject to transit times.
Sometimes we may experience issues with the courier/delivery service, especially during peak seasons. If you have not received your order within 4-5 business days (within Singapore) and 6-8 business days (international), do drop us an email at email@example.com.
We regret any inconveniences caused and sincerely apologize for this error. Please contact us at firstname.lastname@example.org with your order number and a picture of the product/s received. We will rectify it as soon as we can.
We strive to ensure that your purchases are shipped to you on time hence, orders are usually processed as soon as we can.
If your order has yet to be shipped out, we will try our best to help you. Please contact us at email@example.com.
If your order has been shipped out, we unfortunately would not be able to make any changes.
We are able to ship to most countries. However, because gel is a sensitive substance, our Jorubi Aloe Vera Gel may be subject to individual countries’ regulations and customs taxes.